Blue Care® Line

For answers to "What do I do?" call the Blue Care Line—1-888-247-BLUE (2583)—to speak with a registered nurse. You and your family can use this toll-free service 24 hours a day, 7 days a week.

Simply describe your medical symptoms, and a nurse will help you decide whether you should see your doctor, go to the emergency room, or care for yourself at home. If you and the nurse determine that home treatment is the best course of action, the nurse can call you back later to see how you or your family member is feeling.

This service is available at no cost to members. And using the Blue Care Line is direct and easy. With just one simple phone call, you can:

If you choose, you can also listen to prerecorded health tips instead of speaking with a nurse directly.

When to Call: Illnesses and Injuries
The Blue Care Line can be helpful when you or a family member develops symptoms such as the following:

The Blue Care Line is for medical questions only. If you need answers to questions about your health care coverage, call the Member Service number on your ID card. Blue Care Line nurses cannot assist you with issues regarding claims, coverage, or referrals.