Member Central

With Member Central, managing your health care is easier than ever. Check the status of a claim, review your benefits and deductible information, change your address or primary care physician (PCP), request a new ID card, and more—all online.

How to Register
To take advantage of Member Central, you'll need to register:

  1. Go to the and select the Member link.
  2. Choose Create an Account.
  3. In the spaces provided, enter the information on your Blue Cross Blue Shield of Massachusetts ID card exactly as it appears.
  4. Once the online form is completed and submitted, you'll be logged into Member Central.

Once registered, you'll be able to:

Note: Because individual benefits vary, some services may not be available to all members. Check with your plan administrator, or review your Summary of Benefits, for more details.