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Anthem Cyber-Attack Communication Update

In response to the recent cyber-attack against Anthem, we are supporting our accounts and members and are working closely with Anthem to ensure that our affected members get the information and resources they need.

Member Communications

  • On February 27, 2015, our Member Service representatives completed calls to the small fraction of our commercial members whose Social Security numbers were exposed.
  • Beginning March 6, 2015, we will send letters to our affected members to ensure they are informed and are aware of the free credit monitoring and identity theft protection services offered by Anthem. These letters include a dedicated hotline to support members who may have questions or concerns.
  • If we have an affected member's email on file, we will share it with Anthem so they can also send an email notification. They will begin sending these emails on March 6, 2015, and finish on March 9, 2015.
  • Anthem will begin sending the official notification letters to affected members during the week of March 9, 2015, and complete in four to six weeks.
  • Anthem has a dedicated website, www.AnthemFacts.com, where members can access information including frequent questions and answers.

On March 9, 2015, we will begin sending letters to our impacted active, commercial accounts.

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