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Support for Our Members Impacted by Hurricane Harvey

Blue Cross Blue Shield of Massachusetts is saddened by the impact of Hurricane Harvey. We're committed to providing support to all our members who live in affected areas of Texas and Louisiana. To help expedite access to care, we're adjusting the following policies for members in impacted counties in Texas and Louisiana:*

  • Pharmacy: Early refills allowed, formulary and step therapy requirements waived.
  • Claims: Requirements for referrals, authorizations, and eligibility waived.
  • Health and Medical Management: Any requests for referrals and authorizations will be approved.
  • Finance: Premium collections will be handled on an individual account basis.

We're also pledging financial support for those impacted by the storm by making a $25,000 contribution to the American Red Cross. In addition, we're matching dollar-for-dollar, any donations made by our employees to any 501(c)(3) nonprofit organization. Matching funds will be donated to the American Red Cross and the Blue Cross Blue Shield of Texas Employee Fund.

If Members Have Questions or Concerns
Members can call Member Service at the number on their ID cards or 1-800-262-2583. They can also call our Blue Care® Line at 1-888-247-2583 to talk to a registered nurse.

If you have questions, please contact your account executive.

*The adjusted policies will be in place for four weeks and reevaluated as necessary.

Blue Cross Blue Shield of Massachusetts

Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association.
® Registered Marks of the Blue Cross and Blue Shield Association.
© Blue Cross and Blue Shield of Massachusetts, Inc.
101 Huntington Avenue, Suite 1300, Boston, MA 02199-7611 | 1-800-262-BLUE (2583)