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Support for Our Members Impacted by Hurricane Irma

Blue Cross Blue Shield of Massachusetts is saddened by the impact of Hurricane Irma. We're committed to providing support to all our members who live in affected areas of Florida and Puerto Rico. To help expedite access to care, we're adjusting the following policies for members in impacted areas:*

  • Allowing early refills of prescription medications
  • Waiving referral, authorization and pre-certification requirements for medical, pharmacy and dental services
  • Processing claims for services rendered by out-of-network providers at the member's in-network level of benefits

If Members Have Questions or Concerns
Members can call Member Service at the number on their ID cards or 1-800-262-2583. They can also call our Blue Care® Line at 1-888-247-2583 to talk to a registered nurse.

If you have questions, please contact your account executive.

*The adjusted policies will be in place for four weeks and reevaluated as necessary.

Blue Cross Blue Shield of Massachusetts

Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association.
® Registered Marks of the Blue Cross and Blue Shield Association.
© Blue Cross and Blue Shield of Massachusetts, Inc.
101 Huntington Avenue, Suite 1300, Boston, MA 02199-7611 | 1-800-262-BLUE (2583)