Enhanced Cost Comparison Tool Helps PPO Members Better Manage Costs
We've improved our Medical Cost Comparison guide to make it even easier for our members of our Preferred Provider Organization (PPO) plans and their doctors to make effective health care choices.

Account Reminder: Status Change
As a reminder, it is critically important that you provide Blue Cross Blue Shield of Massachusetts with the most up-to-date enrollment status data, so that benefits can be coordinated as efficiently as possible.

Walgreens Leaving the Express Scripts Inc.^® Pharmacy Network
Express Scripts, Inc. is the company that administers pharmacy benefits on behalf of Blue Cross Blue Shield of Massachusetts. Walgreens has notified Express Scripts that it will no longer participate in the Express Scripts retail pharmacy network as of January 1, 2012.

Important Reimbursement Changes in Blue Choice & Blue Choice Plan 2
In an effort to deliver more affordable products to our accounts and members, we are changing the way we reimburse members in certain plans for services received from non-participating1 providers and facilities in Massachusetts, effective January 16, 2012.

Safely Discard Unwanted Drugs on October 29
The U.S. Drug Enforcement Administration's next National Prescription Drug Take Back Day will take place on Saturday, October 29, 2011, from 10:00 a.m. to 2:00 p.m.

Reimbursement for Out-of-Network PPO Providers
Effective January 1, 2012, claim payments will change under our commercial PPO plans for covered services provided by most non-participating covered providers.

The 2011-2012 Flu Season
Blue Cross Blue Shield of Massachusetts makes it easy for members and their families to get vaccinated this flu season by offering a range of workplace and retail-based/public vaccine solutions.

Helping Members Overcome Insomnia
To help members take control of their sleep, we offer Overcoming Insomnia, a free, five-week online program designed to help them adopt healthier sleep habits.

Ancillary Products Brochure
Want to learn more about the wide selection of ancillary products offered by Indigo^TM Insurance Services and Blue Cross Blue Shield of Massachusetts?

Total Administrative Services Corporation (TASC)
Is FMLA and COBRA administration taking up too much of your time? Do you need a solution for your Flexible Spending Account or Health Reimbursement Administration?

Employee Assistance Program (EAP)
Sometimes employees can become distracted at work due to family issues, stress, financial problems, etc. Those distractions have the potential of significantly lower productivity. This is why we offer the EAP.

Protection Plus—Life and Disability Packages
One Plan. One Price. One Unbelievable Value. If you're like many small business owners, your loyalty to your workers helps you attract and retain high-quality employees

New Fertility Specialty Pharmacy Joining Network
Known for its commitment to infertility treatment, Ascend Specialty Pharmacy is the newest addition to our retail specialty pharmacy network.

Introducing a New Pharmacy Benefit Option—Select Home Delivery
Blue Cross Blue Shield of Massachusetts is pleased to offer a new pharmacy benefit option for employers that would like to increase their mail pharmacy utilization without making it mandatory.

New P.O. Box for Express Scripts^® Mail Service Pharmacy
The mail service pharmacy will be moving their P.O. Box address from Bensalem, PA to St. Louis, MO to be closer to where the majority of prescriptions for Blue Cross Blue Shield of Massachusetts members are fulfilled now.

Database Change for Dental Products and Some Self-Funded Medical Plans
Effective July 1, 2011, Blue Cross Blue Shield of Massachusetts will transition from an Ingenix database to FAIR Health's database for our dental products and some self-funded medical plans.

Medical Cost Comparison Guide for PPO Members
Members in our PPO plans now have an unprecedented level of access to actionable cost data that empowers them be effective health care consumers.

Reimbursement Change for Non-Participating Ambulance Providers
Starting March 14, 2011, we will change in the way we reimburse ambulance providers who do not participate in our network.

CEO Letter to Providers: Making Quality Health Care Affordable
Our new Hospital Choice Cost Sharing plan offers significantly lower premium increases while guiding members to high-value hospitals and facilities.

Teaching Members the Basics of Hospital Choice Cost Sharing
In just five minutes, members can now easily understand the Hospital Choice Cost Sharing feature. This is a standard feature on 11 of our medical plans.

Introducing My Blue Community^SM
My Blue Community is a health-focused social networking experience that brings your employees together with other Blue Cross Blue Shield members from across the country in one convenient location.

New Plan Education Center
Blue Cross Blue Shield of Massachusetts is proud to launch the new Plan Education Center at bluecrossma.com.

Important Change to Many Small Group Plans
Effective on or after January 1, 2011 for new sales, and on anniversary for renewing customers, we will be applying two levels of hospital benefits to 11 of our standard plans.

Hospitals Changing Tiers for Improved Quality and Cost Scores
As a result of improvements in providers' quality and cost performance, we will be updating the hospital tiering for Blue Options v.3 benefit designs.

Mandated Autism Spectrum Disorder Benefits, Effective January 1, 2011
Massachusetts recently enacted a new law requiring health insurers to provide coverage for the diagnosis and treatment of autism spectrum disorders.

Quick, Convenient Care with Minute Clinics
We've partnered with CVS to give Blue Cross Blue Shield of Massachusetts members access to a range of simple medical treatments at CVS Minute Clinics.

Pharmacy Changes for January 1, 2011
Changes to our pharmacy program, effective January 1, 2011.

Minimum Creditable Coverage Guidelines
Blue Cross Blue Shield of Massachusetts will provide 1099-HC services on behalf of eligible employers.

Reimbursement Change for Non-Participating Providers
Effective October 1, 2010, we will change in the way we reimburse providers who do not participate in our network.

New Deductible Education Tool Launches
A dynamic, real-time tool for our members to access personalized information about their deductibles.

Personal Spending Accounts with Bank of America
Partnership with Bank of America to offer full suite of HRAs, FSAs, and HSAs.

New Secure Email
Data loss prevention system.

Subscriber Claim Payment Letters
View the claim payment recovery letters sent to accounts and members.

Upper GI Prior Authorization Delay
Prior authorization requirement for upper GI endoscopies will not be effective until November 1, 2009.

1099-HC Services
Blue Cross Blue Shield of Massachusetts will issue 1099-HC statements to subscribers enrolled in coverage that satisfies minimum creditable coverage.

WhyGetIt.com
Information and Health Care Coverage for 18-26-Year-Olds

Genetic Information Nondiscrimination Act (GINA) Compliance Update
The GINA mandate went into effect on December 7, 2009. Understand what this means for you.

Health Management Update
Members transitioning to integrated health management model.

Prostheses to Require Authorization
Prior authorization requirement for certain kinds of upper and lower limb prostheses will be effective September 1, 2010.