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North Adams Regional Hospital Closing

North Adams Regional Hospital, along with several affiliated medical practices, has announced its plans to close today, March 28, 2014. We are grateful to North Adams Regional Hospital and its staff for the excellent care they provided our members over the years, and we are committed to ensuring that our members have continued access to the quality health care they need.

What is Blue Cross Blue Shield of Massachusetts doing to support affected members?
We intend to help our members and their providers in any way possible to make sure members continue to receive all medically necessary care. We are working with other regional labs and mobile imaging units to ensure that our members have access to their services.

Where can area members get care?
If members have a doctor at North Adams Regional Hospital or an affiliated medical practice, they should call their doctor for more information.

For emergency care, residents can go to Berkshire Medical Center in Pittsfield and Southwestern Vermont Medical Center in Bennington, Vermont.

For non-urgent care, residents may seek care at:

  • Baystate Franklin Medical Center in Greenfield
  • Baystate Medical Center in Springfield
  • Berkshire Medical Center in Pittsfield
  • Fairview Hospital in Great Barrington

North Adams residents needing home care should contact the Berkshire Health System VNA at 1-413-447-3054.

What is happening to current inpatients?
Patients now in the hospital will be discharged today, Friday, March 28, or transferred to other hospitals in the region.

Who is managing the closure and its transition?
The Massachusetts Department of Public Health is managing the transition. We are working closely with the Department of Public Health to ensure that our impacted members have a smooth transition.

How can affected members get more information or additional support?

  • Berkshire Medical Center has a toll-free hotline open 24/7 to answer questions at 1-855-262-5465, or 1-413-881-5489 for Spanish language assistance.
  • If members have questions, they can call us at 1-888-404-9846, Monday through Friday, 8:00 6:00 p.m. ET.
  • Our nurse line is available 24 hours a day, 7 days a week. Members can call 1-888-247-BLUE (2583) for expert answers to non-emergency medical questions.
Blue Cross Blue Shield of Massachusetts

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