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Appeals & Grievances

See how to make a complaint relating to your Medicare Advantage plan, prescription drug coverage, or the service you receive.

Plan Information

Download your Medicare plan Summary of Benefits, Evidence of Coverage, and more.

Pharmacy Benefits

Looking for prescription drug coverage? Blue Cross Blue Shield of Massachusetts makes it easy for you to get the coverage you need with our Medicare Part D prescription drug plan options.

Fraud Hotline

If you suspect fraud—an intentional misrepresentation or deception that an individual or entity makes knowing the representation could result in an unauthorized benefit or payment—please call Blue Cross Blue Shield of Massachusetts' Fraud Hotline at 1-800-992-4100 (TTY: 1-800-522-1254). You can call 24 hours a day, 7 days a week. To learn more about how to protect yourself and others, read the PDF Fraud Protection flyer from the Centers for Medicare and Medicaid Services.