Member Resources

Plan Information

Learn about payment options, get plan documents, review updates, and more.

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Pharmacy Benefits

Look up covered medications, network pharmacies, and important requirements.

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Review Medical Claims

Visit our Claims Lookup Sites to review your claims history.

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Discounts & Programs

Save money every year with valuable discounts.

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Appeals & Grievances

If you have a concern or problem with your plan, you have rights.

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Fraud Hotline

If you suspect fraud—an intentional misrepresentation or deception that an individual or entity makes knowing the representation could result in an unauthorized benefit or payment—please call Blue Cross Blue Shield of Massachusetts' Fraud Hotline at 1-800-992-4100 (TTY: 711). You can call 24 hours a day, 7 days a week. To learn more about how to protect yourself and others, read the
Fraud Protection flyer from the Centers for Medicare & Medicaid Services.


Disaster Readiness

Blue Cross Blue Shield of Massachusetts is committed to excellence in the event of a disaster. To learn more Disaster Readiness.