Contact Us

Need to talk? Call the appropriate number below to get the information you need right away.

Member Service
Phone: Please see the front of your ID card.
TTY: 1-800-522-1254
With general questions about your coverage, call our Member Service number Monday through Friday, between 8:00 a.m. and 6:00 p.m. ET (Eastern Time). You can also access Member Self Service online, where you can review your claims and benefits, update your address or change your primary care physician.

Physician Selection Service
(Inside Massachusetts)
1-800-821-1388
Find participating providers by calling this number Monday through Friday, between 8:00 a.m. and 6:00 p.m. ET.

Find a Doctor
(Outside Massachusetts)
1-800-810-BLUE (2583)
Through the BlueCard® program, you can call this number 24 hours a day, seven days a week, to find a participating hospital or doctor outside of Massachusetts or the U.S. (Benefits are limited outside of the service area.) You can also access our Find a Doctor tool online for current information on health care professionals and facilities in any Blue Cross Blue Shield of Massachusetts network.

Behavioral Health and Substance Abuse
1-800-444-2426
Call the Behavioral Health department anytime, 24 hours a day, seven days a week, to request covered services that require pre-approval.

Blue Care® Line
1-800-247-BLUE (2583)
A registered nurse is available 24 hours a day, 7 days a week. (Please do not call this number for Member Service questions.)

Lost Member ID Card
1-800-253-5210
Order a new member ID card by calling this number Monday through Friday, between 8:00 a.m. and 6:00 p.m. ET.

Mail Service Pharmacy
1-800-892-5119
If you have prescription drug coverage, call this number anytime, 24 hours a day, seven days a week, with questions about your mail service pharmacy program.