Aftercare

Aftercare
Our Aftercare Case Management program was designed to help participants make the transition from an inpatient setting (acute hospital) to their home.

A specially trained registered nurse will:

  • Conduct a screening and telephone interview within 24 to 48 hours of notification of discharge
  • Use additional (two to five) short-term telephone interventions for approximately four weeks after being discharged
  • Assess signs of any complications
  • Support discharge instructions
  • Address self-care
  • Offer education on follow up visits
  • Offer care referrals based on home or community resources, if necessary
  • Empower the member towards self advocacy
  • Offer referrals for disease management interventions
  • Offer referrals for more intensive case management interventions
  • Assess medication regimens and offer education to members regarding side effects or complications
  • Consult with physicians as necessary

If you would like to speak with someone to determine if you're eligible to participate in a Blue Care® Connection case management program, or to learn more, please call 1-800-392-0098, and choose option 1. The triage line is available Monday through Friday, from 8:30 a.m. to 4:30 p.m. Eastern Time.