What is Member Self Service?

Review Claims, Change Your Primary Care Physician, and View Your Benefits.

Register for Member Self ServiceLogin to Member Self Service

Register or Login to Member Self Service, and you'll have the convenience of managing your coverage, your way—safely and securely.

It's quick, easy, and secure. (You'll need to refer to your Blue Cross Blue Shield of Massachusetts ID card when you register, so keep it handy.)

After you register, you'll have immediate access to*:

  • Review Your Benefits
  • Review Your Deductible/Co-Insurance
  • Change Your Primary Care Physician
  • Select Quality Care hospital comparison tool

To access additional, secure features—including claim summaries, pharmacy benefits, or your Blue Care Account, if you have one—you'll need to use your confidential personal identification number (PIN). You'll receive your PIN by mail within three to five business days after you register.

* Because individual benefits vary, some services may not be available to all members. Check with your plan administrator, or review your Summary of Benefits, for more details.