Behavioral Health Provider Search Help
- I'm looking for a behavioral health provider. Which network should I use?
- How do I search for an individual provider by name?
- How do I find a nearby provider using an address?
I'm looking for a behavioral health provider. Which network should I use?
The network you'll search on to locate a behavioral health provider depends on the health plan you have.
| If your plan name is: | Then your network is: |
|---|---|
| HMO Blue, HMO Blue New England, Network Blue, Network Blue New England, Blue Choice, Blue Choice New England, Access Blue, Access Blue New England | Managed Care Behavioral Health network |
| EPO, PPO, Blue Care Elect or Advantage Blue | Blue Care Elect |
| Medicare PPO Blue | Medicare PPO Blue |
| Medicare HMO Blue or Blue Care 65 | Medicare HMO Blue |
| If the number on the back of your card is: 1-800-524-4010 and your plan name is: | |
| Network Blue or Blue Choice | Personal Help Connection |
If you do not have coverage for behavioral health services through Blue Cross Blue Shield of Massachusetts, then this does not apply to you. Please call the number on the back of your ID card for more information.
How do I search for an individual provider by name?
Include any apostrophe, period, space, or hyphen in the provider's name. For the fastest, most accurate results, enter the provider's complete name. If you enter a partial name, a list of provider names that start with those letters will be returned.
Apostrophe
Enter "O'Connor" rather than "OConnor"
Period
Enter "St. James" rather than "St James"
Enter "R. William" rather than "R William"
Space/Hyphen
If you include a hyphen in the provider's name and your search is not successful, try entering the name with a space instead of the hyphen. If you include a space in the provider's name and your search is not successful, try entering the name with a hyphen instead of the space.
When searching for a facility/non-individual provider by name:
Include any apostrophes, periods, spaces, or hyphens in the facility name. For the fastest, most accurate results, enter the entire facility name. If you enter a partial name, a list of organizations with similar names will be returned.
Apostrophe
Enter "Brigham & Women's Hospital" rather than "Brigham & Womens Hospital." However, if you include an apostrophe in the provider's name and your search is not successful, try entering the name without the apostrophe.
Period
Enter "St. Elizabeth's Medical Center" rather than "St Elizabeth's Medical Center." However, if you include a period in the provider's name and your search is not successful, try entering the name without the period.
Space/Hyphen
Enter "Dana-Farber Cancer Institute" rather than "Dana Farber Cancer Institute." If you include a hyphen in the provider's name and your search is not successful, try entering the name with a space instead of the hyphen. If you include a space in the provider's name and your search is not successful, try entering the name with no space or with a hyphen instead of the space.
How do I find a nearby provider using an address?
To find a nearby provider, specify your location using any of the methods listed below. The more information you provide, the more refined your results will be.
- If you would like to search from a specific street address, choose one of these methods for entering the location:
- Complete address including street address, town/city, state, and zip code
- Street address, town/city, and state
- Street address and zip code
- If you want to search for providers in a particular city or town without specifying a street address, you may enter just the town/city and state. Entering just the town/city or just the state will return an error message.
- If you want to search for providers within a particular zip code, you may enter just the zip code.