Help & Support

If you think about your everyday life, the Blue Options tiers are not that unusual. When you buy gasoline or a cellular phone contract, you make choices about balancing the cost and quality of what you buy.

And while it may seem like a new idea for health care, Blue Options works pretty much the same way. By choosing your providers from the Enhanced Benefits Tier to meet your health care needs, you can experience the most significant value in lower out-of-pocket costs. Of course, you may need some help to get the most from your plan, and we're here to help.

Member Service
Blue Cross Blue Shield of Massachusetts is separate from the Massachusetts Division of Unemployment Assistance office. Blue Cross Blue Shield of Massachusetts only administers the health benefits.

Any questions regarding program eligibility, applications, or enrollment status should be directed to the Division of Unemployment Assistance at 1-800-908-8801.

If you have any questions regarding your health insurance benefits, please contact Blue Cross Blue Shield of Massachusetts at 1-800-914-4455.

Online Member Central
Register today for Member Central to change your primary care provider, read detailed benefits information, and see the status of your claims in one secure, online location.