Contact Us

Need to talk? Use the numbers below to get the information you need right away. Medicare Advantage plansA health plan, such as a Medicare managed care plan (HMO or PPO) or Private Fee-for-Service plan offered by a private company with a Medicare contract. An alternative to the Original Medicare Plan.

Not a Member Yet?
For general inquiries, please contact us at 1-800-262-BLUE (2583).

Currently a Member? Call
Phone: Please see the front of your ID cardIdentification cards are provided to all participants for proper identification under their group health plan. ID card information helps providers verify patient eligibility for coverage. .
Call our Member Service number Monday through Friday, between 8:00 a.m. and 6:00 p.m. ET (Eastern Time) or visit Member Central to access your account online, where you can:

• Review your claims and benefits
• Update your address
• Change your Primary Care Provider (PCP):A provider, usually a family or general practitioner, internist, or pediatrician, who provides a broad range of routine medical services and refers patients to specialists, hospitals, and other providers as necessary. Under some benefits plans, a referral by the primary care provider is required to obtain services from other providers. Each covered family member chooses his or her own PCP from the network's providers.
• Request a new ID card
• And more

Other Member Support

Lost Member ID Card
1-800-253-5210
Order a new member ID card by calling this number Monday through Friday, between 8:00 a.m. and 6:00 p.m. ET. Create an account or log in to replace your ID card online.

Physician Selection Service
Find a Doctor (in Massachusetts)
1-800-821-1388
Find participating providers by calling Monday through Friday, between 8:00 a.m. and 6:00 p.m. ET.

Find a Doctor (outside Massachusetts)
1-800-810-BLUE (2583)
Through the BlueCard^® program, you can find a participating hospitalAn institution whose primary function is to provide diagnostic and therapeutic inpatient services, for a variety of surgical and non-surgical medical conditions. In addition, most hospitals provide outpatient services, including emergency care. or doctor outside of Massachusetts or the U.S. by calling this number 24 hours a day, 7 days a week. (Benefits are limited outside of the service area.)

Behavioral Health and Substance Abuse
1-800-444-2426
Call the Behavioral Health department anytime, 24 hours a day, 7 days a week, to request covered services that require pre-approval.

24-Hour Nurse Care Line / Blue Care Line^SM
1-888-247-BLUE (2583)
A registered nurse is available 24 hours a day, 7 days a week. (Please do not call this number for Member Service questions.)

mail service pharmacyA pharmacy that dispenses maintenance medications through the mail. Mail order or mail service pharmacies usually charge members the same copayment for a longer-term supply of medications (typically 90 days) as a retail pharmacy charges for a standard 30-day supply.
1-800-892-5119
If you have Prescription drugA drug that has been approved by the Federal Food and Drug Administration as dispensable only with a licensed physician's prescription. coverage, call this number anytime, 24 hours a day, 7 days a week, with questions about your Mail Service Pharmacy program or log in or create an account to review your pharmacy benefits.