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Coverage

Unsure if your plan covers Telehealth services?

  1. Check with your local doctor or use our Find a Doctor tool on MyBlue to identify doctors in the network who offer Telehealth services.
  2. Connect to our national network of online doctors and therapists who offer Telehealth services powered by American Well, an independent company.

No matter where you are*, with a simple Internet connection Telehealth can deliver you to convenient care through an easy to use platform.

Benefits of Telehealth

Check your plan benefits to see if you have Telehealth coverage*. Your benefit documents will describe the types of services that are covered, as well as any copays or other costs you may be responsible for.

Easy access to both local and national care

When you have Telehealth benefits, you get coverage for medical and behavioral health visits. With Telehealth, you can access credentialed doctors and therapists in minutes for non-emergency care.

You and your family can use doctors and therapists in the Blue Cross Blue Shield of Massachusetts network who choose to offer this service. Providers will determine whether or not to offer Telehealth services as part of their practice.

Plus, members who have this benefit can also get Telehealth care nationally through our partner, American Well, an independent company. Check your plan benefits to see if you have Telehealth coverage. The Blue Cross Blue Shield of Massachusetts Telehealth option powered by American Well offers 24/7/365 access to medical care and convenient access to behavioral health care by appointment. Our partner, American Well is a leading Telehealth provider with an expansive national reach.

* Please note: Behavioral health services are currently available in all 50 states in the U.S., however at this time American Well doesn’t offer medical services via Telehealth in Texas and Arkansas, per state laws.

These laws are expected to change, so please stay informed with up-to-date information by referring to the map on the bottom of the American Well website (www.amwell.com).

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