Please use print button to print Telehealth providers?

Frequently Asked Questions about Telehealth

Yes, we require all Telehealth providers to maintain private and secure online access that allows patients to safely and confidentially consult with a credentialed doctor or therapist.
You do not need a referral to use Telehealth. However, it's always important to keep your primary doctor informed about any care you receive from another doctor. That's because your primary doctor may have specific recommendations based on your medical history.
The Blue Cross Blue Shield of Massachusetts network providers that offer Telehealth visits will be available for members who have this benefit. We also provide access to American Well's national network of doctors and therapists who deliver Telehealth care just about everywhere in the country.

Please note: Behavioral health services are currently available in all 50 states in the U.S., however at this time American Well doesn’t offer medical services via Telehealth in Texas and Arkansas, per state laws.

These laws are expected to change, so please stay informed with up-to-date information by referring to the map on the bottom of the American Well website (www.amwell.com).
You and your family can use an app on a mobile device or visit our Telehealth website. Members who have this benefit can select or consult with doctors or therapists from the American Well network across the country.

Please note: Behavioral health services are currently available in all 50 states in the U.S., however at this time American Well doesn’t offer medical services via Telehealth in Texas and Arkansas, per state laws.

These laws are expected to change, so please stay informed with up-to-date information by referring to the map on the bottom of the American Well website (www.amwell.com).
The time it takes to have a Telehealth visit may vary.
Once you're connected through an app or website, the doctor can review your patient history, answer questions, and diagnose, treat, and prescribe medication. Common conditions treated include cough, sinus infection, sore throat, pinkeye, cold, flu, depression, and anxiety.
Once your American Well Telehealth visit has ended, you'll be provided with a summary of your visit. You're encouraged to share the summary with your primary doctor. If your Telehealth visit is with a local doctor, he or she will explain how to share your visit history with another doctor.
If you receive a prescription, it can be sent directly to your preferred pharmacy. The Telehealth prescription will be subject to your regular pharmacy benefits just like other prescriptions you receive.
Generally, brief visits for medical services and behavioral health services are included. Check your benefits for details.
Providers who offer Telehealth can either be local providers in the Blue Cross network or they can be a national provider available through Blue Cross Blue Shield of Massachusetts's partnership with American Well. All participating doctors and therapists who provide Telehealth care are credentialed.

Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association.
® Registered Marks of the Blue Cross and Blue Shield Association.
©  Blue Cross and Blue Shield of Massachusetts, Inc.
101 Huntington Avenue, Suite 1300, Boston, MA 02199-7611 | 1-800-262-BLUE (2583)