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Awards & Recognition

Blue Cross Blue Shield of Massachusetts is consistently recognized as one of the nation's best health plans for member satisfaction and quality. As a locally based, not-for-profit company serving Massachusetts for more than 80 years, we're also proud of the recognition we've received for our community involvement and our leadership in promoting diverse, healthy and environmentally-friendly work places.

Here is a sampling of some recent honors:

Highest in Member Satisfaction among Commercial Health Plans in Massachusetts

Blue Cross Blue Shield of Massachusetts received the highest numerical score among 5 commercial health plans in the Massachusetts region in the J.D. Power 2017 Member Health Plan Study, based on 33,624 total responses, measuring experiences and perceptions of members surveyed January 2017 - March 2017. Your experiences may vary. Visit

Information Security Certification

We're proud to announce that our main systems processing, hosting and exchanging members' personal health information have earned Certified status for information security by the Health Information Trust (HITRUST) Alliance. This validates our commitment to protecting our members' sensitive private health care information.


The National Committee for Quality Assurance (NCQA) has awarded our company an "Excellent" accreditation status for our Commercial HMO/POS and Commercial PPO products.

An "Excellent" status is only awarded to those plans that meet or exceed NCQA's rigorous requirements for consumer protection, quality improvement, and access to excellent clinical care.

Quality Ratings: NCQA's Health Insurance Plan Ratings 2017-2018 found that we continue to be rated among the highest-performing private health plans1 in America. For the second year in a row, NCQA awarded Blue Cross' Commercial HMO/POS plan a top rating of 5 out of 51. NCQA also rated our Commercial PPO plan 5 out of 5.

Medicare Star Rating

Medicare Star Ratings: In 2018, our Blue MedicareRx (PDP) Prescription Drug plan received the highest rating of 5 out of 5 stars from the Centers for Medicare & Medicaid Services.

Our Medicare HMO & Medicare PPO plan is also highly rated with 4.5 stars out of 5. We also received 5 out of 5 stars for customer service for all three plans.

Medicare evaluates plans based on a 5-Star rating system. Star Ratings are calculated each year and may change from one year to the next. Star Ratings can be found at

Most Admired Health Care Companies for 2014

The Boston Business Journal named Blue Cross Blue Shield of Massachusetts one of the Most Admired Health Care Companies for 2014.

National ClearMark Award

The Center for Plain Language recognized us with a national ClearMark Award for our multimedia tutorial on Consumer Directed Health Care Plans with Health Savings Account, which makes a complex and often confusing concept seem simple.

Center of Excellence

Our Retail Sales and Retention team has been certified as a Center of Excellence by BenchmarkPortal, a leader in call center benchmarking.




Boston Business Journal's Top Charitable Contributors in Massachusetts

The Boston Business Journal named us a Top Charitable Contributors in Massachusetts in 2014, 2015 & 2016.

2014 Corporate Community Partnership Award

The City of Quincy Department of Planning & Community Development recognized us with their 2014 Corporate Community Partnership Award in recognition of our volunteer service for the Germantown Neighborhood Center.

2014 Community Impact Award

The Old Colony YMCA recognized our contributions to service and the community with their 2014 Community Impact Award.

2014 Lifetime Giving Award

UMass Medicine Cancer Center for Excellence recognized our charitable contributions with their 2014 Lifetime Giving Award.

2014 Excellence in Commuter Options (ECO) Leadership Award

We received a 2014 Excellence in Commuter Options (ECO) Leadership Award for our contributions in encouraging and supporting employees who use green, sustainable and healthy transportation options.


We received the Metropolitan Council for Educational Opportunity Leadership Pioneer Award for providing diverse students from urban districts quality educational opportunities to enrich their academic, personal and interpersonal experiences.



The Boston Globe: Top Places To Work

Blue Cross has been named one of the Top Places to Work in Massachusetts in the eighth annual employee-based survey project from The Boston Globe. Top Places to Work recognizes the most admired workplaces in the state voted on by the people who know them the best: the employees.

Human Rights: Best Places To Work

The Corporate Equality Index is the Human Rights Campaign's national benchmarking tool on corporate policies and practices that are supportive of lesbian, gay, bisexual, and transgender employees.

Boston Business Journal

We were honored as a 2015 Rosoff Award Finalist for being a champion of diversity and inclusion in the Boston business community.

Boston Business Journal Making diversity and inclusion integral parts of our business earned us the 2014 Leaders in Diversity designation from the Boston Business Journal.


  1. NCQA Health Insurance Plan Rankings 2017-2018 - Private

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