ANDREW DREYFUS

PRESIDENT AND CHIEF EXECUTIVE OFFICER

Andrew Dreyfus is President and Chief Executive Officer for Blue Cross Blue Shield of Massachusetts. Serving nearly 3 million members, BCBSMA is one of the largest independent, not-for-profit Blue Cross Blue Shield plans in the country. As CEO, Andrew leads the company's effort to make quality health care affordable.

 

Prior to being named CEO in September 2010, Andrew served as BCBSMA's Executive Vice President of Health Care Services. In that position, he led the company's collaborative efforts to improve the quality and safety of health care in Massachusetts, including the development of BCBSMA's Alternative Quality Contract, an innovative model which is currently one of the largest commercial payment reform initiatives in the nation.

 

Andrew previously served as the first President of the Blue Cross Blue Shield of Massachusetts Foundation, which works to expand access to health care for Massachusetts residents. During his tenure, the Foundation launched a series of policy initiatives, including the "Roadmap to Coverage," which contributed to the successful passage of the state's landmark 2006 Health Reform Law.

 

Andrew is Chairman of the Board of the United Way of Massachusetts Bay and Merrimack Valley, and also serves on the boards of the Schwartz Center for Compassionate Healthcare, the National Institute for Health Care Management (NIHCM), Jobs for Massachusetts, and the Boston University School of Public Health Dean's Advisory Board and the Ariadne Labs Advisory Board.

 

Andrew previously served as Executive Vice President of the Massachusetts Hospital Association (MHA), and held a number of senior positions in Massachusetts state government, including Undersecretary of Consumer Affairs and Business Regulation.

BRUCE M. BULLEN

CHIEF OPERATING OFFICER

As chief operating officer, Bruce works directly with President and CEO Andrew Dreyfus to advance the company's highest priority of making quality health care affordable. He's responsible for the company's key operational divisions, including sales, marketing and product development, member services, health management, information technology, and contracting with physicians and hospitals.

Bruce joined Blue Cross Blue Shield of Massachusetts in 2011, after more than a decade in senior management positions at Harvard Pilgrim Health Care, including serving as the company's interim CEO from 2009 to 2010. Prior to that, Bruce served as senior vice president and COO of Harvard Pilgrim Health Care, helping to lead the company's extraordinary financial and operational turnaround.

Bruce serves on the board of the Boston Health Care for the Homeless Program and the Massachusetts Taxpayers Foundation. He's also held board positions with the Neighborhood Health Plan, Massachusetts Foundation for the Humanities, the Massachusetts Medicaid Policy Institute, the Hebrew Rehabilitation Center, and Harvard Vanguard Medical Associates. He is a past chairman of the National Association of State Medicaid Directors and vice president of the American Public Human Services Association.

Bruce holds a master's degree in public administration from the John F. Kennedy School at Harvard University and an undergraduate degree from Williams College.

JOHN A. FALLON, M.D.

SENIOR VICE PRESIDENT, CHIEF PHYSICIAN EXECUTIVE

John has been the Chief Physician Executive and Senior Vice President at Blue Cross Blue Shield of Massachusetts since 2004. He is responsible for ensuring the highest standards of medical care for its members. He is also accountable for helping expand health care strategies involving quality, effectiveness, efficiency and their relationships to new payment methodologies. He leads the Health and Medical Management Division which is responsible for care management and utilization management activities for both medical and behavioral health. He oversees clinical pharmacy, medical policy and peer review. He acts as the main clinical liaison with the plan's provider network, reviews upcoming legislation for medical impact, manages the company's medical directors, acts as primary spokesperson for medical inquires, is the main medical contact with the National Blue Cross Blue Shield Association and its 39 plans across the country, covering almost 100 million members.

Prior to coming to BCBSMA, he was CEO for the entire clinical enterprise at the State University of New York's Downstate Medical Center, including University Hospital of Brooklyn and the clinical faculty practice plan. He still maintains his academic appointment as Clinical Professor in the Graduate Program of Public Health. His professional experiences also include the Partners Healthcare System, where he was Chairman of the physician network. He was also the founder and CEO of North Shore Health System, a large physician-hospital organization in Massachusetts. He is a member of the National Council of Physician Executives (Chair 2010-2012) at the Blue Cross Blue Shield Association.

He serves on many boards; locally, among them are NEHI (Chair), nationally NCQA Medical Standards (Chair), and Temple University School of Medicine Board of Advisors. John practiced Internal Medicine for over 20 years; fulfilled his residency at Boston City Hospital; is Board Certified in Internal Medicine; is a Fellow of the American College of Physicians; and has a master's degree in business administration.

 

SARAH ISELIN

SENIOR VICE PRESIDENT, STRATEGY, POLICY AND COMMUNITY PARTNERSHIPS AND CHIEF STRATEGY OFFICER

Sarah is responsible for the company's strategic services, including internal business consulting and strategic and business planning. She also leads the company's corporate citizenship team.

From 2010 to 2012, Sarah was the president of the Blue Cross Blue Shield of Massachusetts Foundation, one of the largest private health philanthropies in Massachusetts, focused on improving access to health care and health coverage.

Sarah came to the Foundation after serving as the commissioner of the Massachusetts Division of Health Care Finance and Policy, where she managed and monitored critical phases of the implementation of the state's landmark 2006 health care reform law, including the formation of the Health Safety Net and the Fair Share, Free Rider, and Health Insurance Responsibility Disclosure requirements for employers. She also co-chaired the Special Commission on the Health Care Payment System, which recommended a major overhaul in the way physicians and hospitals are paid.

Prior to her appointment as commissioner, Sarah worked on the development of statewide quality and safety initiatives for Blue Cross Blue Shield of Massachusetts. From 2001 to 2005, Sarah was the director of policy and research for the Blue Cross Blue Shield of Massachusetts Foundation, where she played a key role in developing the Foundation's Roadmap to Coverage initiative, which provided the framework for the state's 2006 health reform law.

Sarah earned a master's degree in health policy and management from the Harvard School of Public Health and an undergraduate degree from the School of the Art Institute of Chicago.

STEPHANIE LOVELL

SENIOR VICE PRESIDENT AND GENERAL COUNSEL

As general counsel, Stephanie leads Blue Cross Blue Shield of Massachusetts' Law Department and Government and Regulatory Affairs function, and provides strategic counsel to help ensure the company continues to meet key corporate goals—including making quality health care affordable for individuals, families, and employers.

Stephanie has extensive experience in both the public and private sectors. She joined Blue Cross Blue Shield of Massachusetts in December 2011 after more than four years at Boston Medical Center, where she served as senior vice president of Administration and General Counsel. At Boston Medical Center, Stephanie was responsible for legal affairs, strategic planning, compliance, human resources, and facilities. Prior to Boston Medical Center, she served in the office of the attorney general for more than six years, including three years as first assistant attorney general and three years as the Government Bureau chief.

Earlier in her career, Stephanie served as the executive director of the State Ethics Commission, and prior to that as assistant general counsel for litigation for the Boston School Committee. Her private-sector experience also includes serving as senior litigation associate at the former Fitch, Wiley, Richlin & Tourse, and the former Hill & Barlow.

Stephanie has sat on several boards, including the Boston Bar Foundation and Goodwill Industries of Massachusetts. She holds a juris doctor from the Boston University School of Law and a bachelor's degree in philosophy from Hamilton College.

ALLEN P. MALTZ

EXECUTIVE VICE PRESIDENT, CHIEF FINANCIAL OFFICER

Allen is responsible for all financial, investment, audit, real estate, actuarial, and underwriting activities related to the financial management of more than $6 billion in revenues and more than $3 billion in assets.

Under Allen's leadership, the percentage of premiums spent on health care has risen from 87 percent to 90 percent, administrative expenses have been cut from 12 percent to approximately 10 percent, and investment earnings have risen to more than $100 million.

Prior to joining Blue Cross Blue Shield of Massachusetts in 2001, Allen worked for Aetna Inc. in a number of senior strategic, financial, and actuarial positions. Allen's professional experience also includes Travelers Insurance Companies, where he was an actuary.

Allen is active on a number of community-focused boards, principally Life and Specialty Ventures, HTH Worldwide, Indigo, Cobalt, Goodwill Industries of Boston, and the Treasurers Club of Boston.

Allen received a bachelor's degree in mathematics from the State University of New York at Albany. He is a fellow of the Society of Actuaries and a member of the American Academy of Actuaries.

JAY MCQUAIDE

SENIOR VICE PRESIDENT OF CORPORATE COMMUNICATIONS

Jay has overall responsibility and accountability for developing and executing Blue Cross Blue Shield of Massachusetts' internal and external communications strategies. In this role, Jay directly oversees the company's internal communications and public relations programs, and serves as Blue Cross Blue Shield of Massachusetts' chief spokesperson. In addition, he works directly with the CEO on specific strategic communication initiatives.

Jay joined Blue Cross Blue Shield of Massachusetts in September 2005 as director of Internal Communications. Previously, Jay worked for more than 15 years in the broadcast news media serving as an anchor and reporter for WBZ Radio and Television in Boston. His responsibilities included serving as the radio station's chief political reporter, in which role he covered the Massachusetts State House as well as local and national political races, political conventions, and presidential inaugurations. Jay's reporting honors include the national Edward R. Murrow Award for Excellence in broadcast journalism and awards for his coverage of the first-in-the-nation New Hampshire presidential primary.

Jay is active on a number of community-focused, not-for-profit boards, including the Paul H. Sullivan Leadership Institute at Middlesex Community College and A Better City (ABC).

Jay graduated with honors from the University of Massachusetts at Lowell with a dual major in English and Political Science.

JASON ROBART

SENIOR VICE PRESIDENT OF ORGANIZATIONAL EFFECTIVENESS AND CHIEF HUMAN RESOURCES OFFICER

Jason's responsibilities include talent management, diversity, change management, and fostering a culture of continuous improvement that will enable Blue Cross Blue Shield of Massachusetts to succeed in the rapidly evolving health care environment.

Jason was formerly an executive vice president for Health Dialog, an international health care analytics company where he worked with many of the largest Blues Plans in the country. He brings more than 20 years of experience in health care, human resources, client relationship development, and sales/product management to his work for our company.

Jason has extensive leadership experience in change management and the creation of high-performing organizations, including seven years as a principal at Mercer Human Resource Consulting; three years as a vice president at Imagitas, a targeted marketing firm; and six years as vice president and president at Ceridian Performance Partners, a national firm specializing in organizational effectiveness, work/life balance, diversity and workplace flexibility.

Jason holds a bachelor's degree in political science from Middlebury College. He serves on the board of directors of the Northeast Human Resource Association, and on a variety of committees for other nonprofit organizations.