CHIEF OPERATING OFFICER
Deborah Devaux is currently Blue Cross’ Chief Operating Officer. She is responsible for IT & Operations, Member & Provider Service, Health & Medical Management, Performance Measurement and Improvement, Pharmacy and Consumer Solutions, and Network Management & Contracting.
Deb joined BCBSMA in 2000. She has worked in healthcare management for over 25 years including leadership positions at Harvard Pilgrim Health Care and its predecessors; Ernst and Young; and BDC Advisors, a health care strategy consulting firm.
She is currently the Chair of the Board of Directors of Cradles to Crayons in Boston, and has also served as the Chair of their Corporate Advisory Committee. Deb has a master’s degree in health services administration from the University of Michigan School of Public Health.
PRESIDENT AND CHIEF EXECUTIVE OFFICER
Andrew Dreyfus is President and Chief Executive Officer for Blue Cross Blue Shield of Massachusetts. Serving nearly 3 million members, Blue Cross Blue Shield of Massachusetts is one of the largest independent, not-for-profit Blue Cross Blue Shield plans in the country. As CEO, Andrew leads the company's effort to make quality health care affordable.
Prior to being named CEO in September 2010, Andrew served as Blue Cross' Executive Vice President of Health Care Services. In that position, he led the company's collaborative efforts to improve the quality and safety of health care in Massachusetts, including the development of Blue Cross' Alternative Quality Contract, one of the largest commercial payment reform initiatives in the nation.
Andrew previously served as the first President of the Blue Cross Blue Shield of Massachusetts Foundation, which works to expand access to health care for Massachusetts residents. During his tenure, the Foundation launched a series of policy initiatives, including the "Roadmap to Coverage", which contributed to the successful passage of the state's landmark 2006 Health Reform Law.
Andrew serves on the boards of the National Institute for Health Care Management (NIHCM), Ironwood Pharmaceuticals, Jobs for Massachusetts, and the advisory board of Ariadne Labs. He is a founding member of the Massachusetts Coalition for Serious Illness Care, as well as a member of the National Academies of Sciences, Engineering, and Medicine's Roundtable on Quality Care for People with Serious Illness. He has given presentations on health care reform at the Wharton School of the University of Pennsylvania and Harvard School of Business, the Commonwealth Fund, and at the United States Senate.
Before joining Blue Cross Blue Shield of Massachusetts, Andrew was Executive Vice President of the Massachusetts Hospital Association (MHA), and held a number of senior positions in the Massachusetts state government, including Undersecretary of Consumer Affairs and Business Regulation and Director of Communications and Operations in the Executive Office of Health and Human Services.
EXECUTIVE VICE PRESIDENT, SALES, MARKETING & PRODUCT
As Executive Vice President of Sales, Marketing & Product, Patrick is responsible for all of our commercial market-facing functions. His leadership responsibilities include product development, management, and strategy; brand management and marketing, and sales. In addition, Pat oversees our specialty benefits offerings and our prevention and wellness programs.
Pat initially came to Blue Cross Blue Shield of Massachusetts in September 2007 as Senior Vice President of Health Care Contract Management. He was responsible for developing and executing our provider contracting strategy and for successfully implementing our Alternative Quality Contract, a payment reform initiative that has received national recognition.
With over 20 years of experience in the health care industry, Pat continues to bring a wealth of health care experience to Blue Cross. Previously, he was Senior Vice President for Health System Alliances at CVS Health. In that role he was responsible for developing collaborative arrangements with physician groups, hospitals, Accountable Care Organizations (ACOs), and other provider entities to support medication adherence programs, electronic connectivity, and nurse practitioner services at CVS MinuteClinic.
Pat was also Vice President for System Contracting and Contract Finance for Partners HealthCare System in Boston. There he was responsible for payer contracting strategy, contracting financial analysis, and negotiation of payer contracts for Partners' six acute care hospitals, non-acute facilities, and the 6,000 physicians affiliated with Partners Community HealthCare, Inc.
Pat is an Associate of the Society of Actuaries and a member of the American Academy of Actuaries. He received his B.A. in mathematics from the College of the Holy Cross.
EXECUTIVE VICE PRESIDENT, MEDICARE AND CHIEF LEGAL OFFICER
Stephanie Lovell is Executive Vice President, Medicare and Chief Legal Officer for Blue Cross Blue Shield of Massachusetts, the largest private health plan in Massachusetts, and one of the largest independent, not-for-profit Blue Cross Blue Shield plans in the country serving nearly 3 million members.
Stephanie has overall responsibility for Blue Cross' Medicare program. She also leads the company's Law Department and Government and Regulatory Affairs function and provides strategic counsel to help ensure the company continues to meet key corporate goals – including making quality health care affordable for individuals, families and employers.
Stephanie has extensive experience in both the public and private sectors. She joined Blue Cross in December 2011 after more than four years at Boston Medical Center (BMC), where she served as Senior Vice President of Administration and General Counsel. At BMC, Lovell was responsible for legal affairs, strategic planning, compliance, human resources, and facilities. Prior to BMC, Lovell served in the Office of the Attorney General for more than six years, including three years as First Assistant Attorney General and three years as the Government Bureau Chief.
Stephanie has sat on several boards, and currently is a board member of the Boston Bar Foundation, Goodwill Industries of Massachusetts and Community Servings. She holds a Juris Doctorate from the Boston University School of Law and a bachelor's degree in philosophy from Hamilton College.
SENIOR VICE PRESIDENT, CORPORATE COMMUNICATIONS + CITIZENSHIP
Jay has executive responsibility for the company's Corporate Communications and Corporate Citizenship functions. He also serves as the company's chief public spokesperson and works directly with CEO Andrew Dreyfus on specific strategic communication initiatives. He is also an executive sponsor of the company's AZULatino employee resource group.
Prior to joining the company in 2005, Jay worked as a broadcast journalist for nearly 20 years, most recently as an anchor and reporter for WBZ Radio and Television in Boston. Jay's reporting honors include the national Edward R. Murrow Award for Excellence in broadcast journalism and awards for his coverage of the first-in-the-nation New Hampshire presidential primary.
Jay is active on several community-based, not-for-profit boards, including the Paul H. Sullivan Leadership Institute at Middlesex Community College and A Better City. He is Chair of the Board of Directors for Playworks New England.
Jay graduated with honors from the University of Massachusetts at Lowell with a double major in English and Political Science.
CHIEF PHYSICIAN EXECUTIVE
Bruce is the Chief Physician Executive for Blue Cross Blue Shield of Massachusetts. He will continue to expand health care strategies involving quality, effectiveness, efficiency and their relationships to new payment methodologies. He will lead the Health and Medical Management Division at Blue Cross, which is responsible for care and utilization management activities for medical and behavioral health.
He has over 25 years of health care management and clinical experience in medical group practice, hospital, and managed care settings. Most recently, he was Senior Vice President and Chief Medical Officer at Capital District Physicians’ Health Plan in Albany, New York. In this role, he headed the Medical Affairs Division, focusing on the strategic direction and management of quality, utilization, behavioral health, pharmacy, and population health.
His previous experience includes leadership positions at Kaiser Permanente, the Bard Group, and as President of the former North Adams Regional Hospital in Massachusetts.
Bruce earned his undergraduate and medical degree in a combined six-year B.S./M.D. program at Rensselaer Polytechnic Institute and Albany Medical College. He also received an MBA in health sector management from Duke University’s Fuqua School of Business.
PRESIDENT AND CEO, ZAFFRE INVESTMENTS,
Jason is Blue Cross Blue Shield of Massachusetts' Chief Strategy Officer as well as the President and CEO of Zaffre Investments. As the company's CSO, Jason assumes responsibility for the development of near- and long-term strategic plans with an eye towards sustaining BCBSMA's market leadership and competitive advantage. He oversees the company's business plan and capital allocation as well as an internal consulting function which works with senior leaders to implement new processes, improve operational performance, integrate new technologies and manage large-scale project implementations. Additionally, he leads the newly launched innovation capability and also plays a key leadership role in further developing and promoting BCBSMA's consumer engagement strategy and championing the consumer experience throughout all levels of the organization.
Zaffre is the company's investment arm and is committed to adding value through investments in new products, services, and technology, to improve the way healthcare is delivered and received. To date, BCBSMA and Zaffre have made investments in a wide range of companies, including urgent care centers, a claims processing platform, a number of health IT start ups and several consumer-focused organizations. Previously Jason served as Blue Cross' Senior Vice President of Organizational Effectiveness and Chief Human Resources Officer.
Jason was formerly an executive vice president for Health Dialog, an international health care analytics company where he worked with many of the largest Blues Plans in the country. He has extensive leadership experience in change management and the creation of high-performing organizations, including seven years as a principal at Mercer Human Resource Consulting; three years as a vice president at Imagitas, a targeted marketing firm; and six years as vice president and president at Ceridian Performance Partners, a national firm specializing in organizational effectiveness, work/life balance, diversity and workplace flexibility.
Jason holds a bachelor's degree in political science from Middlebury College. He is president of the Board of Trustees of the Nashoba Brooks School in Concord, MA; serves on the board of directors of the Northeast Human Resource Association; and on a variety of committees for other nonprofit organizations.
EXECUTIVE VICE PRESIDENT, CHIEF FINANCIAL OFFICER
Andreana is responsible for all financial, investment, real estate, actuarial, and underwriting activities related to the financial management of nearly $7 billion in annual revenues and more than $3 billion in assets.
Andreana formerly led the Actuarial and Analytic Services department within the Finance division. In that capacity, Andreana was responsible for pricing, informatics, reserving and financial forecasting for all of the company’s product lines as well for developing the strategic and analytical input that is used to support our provider reimbursement plans and contract negotiations. She also developed and led the analytical processes that are used to measure external regulatory and competitive influences on business and product lines and the effectiveness of various provider and member-related programs that are designed to lower medical costs, specifically provider incentive programs, consumer choice products, and wellness and prevention benefits.
Prior to joining Blue Cross in 2003, Andreana held a number of leadership roles at CIGNA Corporation. Her career has provided her with expertise in the areas of pricing and underwriting strategy; financial modeling and analysis; asset and liability modeling and investment management; medical economics and analysis; health plan operations; medical utilization and unit cost management; and budgeting and financial operations.
Additionally, Andreana is a Fellow of the Society of Actuaries and a member of the American Academy of Actuaries. She is also a member of the board of directors at Junior Achievement of Northern New England.
Andreana holds a B.S. in Mathematics from the University of Massachusetts, Amherst.
SUSAN L. SGROI
SENIOR VICE PRESIDENT OF ORGANIZATIONAL EFFECTIVENESS AND CHIEF HUMAN RESOURCES OFFICER
Sue will oversee the Human Resources function and focus on fostering a culture of continuous improvement that will enable Blue Cross to succeed in the rapidly evolving health care environment.
Sue joined Blue Cross in January 2015. She formerly led the human resources function for the asset management division of Fidelity Investments. She brings more than 25 years of experience both nationally and internationally across a variety of human resources disciplines, with a proven track record of aligning strategic and business goals with organizational and workforce strategies.
Sue holds a master's degree in organizational development from American University and a bachelor's degree from Bowdoin College. She serves on the St. Francis House board of directors, the largest day shelter for the homeless in Boston.