Contact Us

Need to talk? Call the appropriate number below to get the information you need right away.

Member Service
Phone: Please see the front of your ID card.
TTY: 1-800-522-1254

Call our Member Service number Monday through Friday, between 8:00 a.m. and 6:00 p.m. ET (Eastern Time) or visit Member Central to access your account online, where you can:

• Review your claims and benefits
• Update your address
• Change your primary care provider
• Request a new ID card
• and more

Lost Member ID Card
1-800-253-5210
Order a new member ID card by calling this number Monday through Friday, between 8:00 a.m. and 6:00 p.m. ET. Create an account or log in to replace your ID card online.

General Inquiries
For general inquiries, please contact us at 1-800-262-BLUE (2583).

Physician Selection Service
Find a Doctor (in Massachusetts)
1-800-821-1388
Find participating providers by calling Monday through Friday, between 8:00 a.m. and 6:00 p.m. ET.

Find a Doctor (outside Massachusetts)
1-800-810-BLUE (2583)
Through the BlueCard^® program, you can find a participating hospital or doctor outside of Massachusetts or the U.S. by calling this number 24 hours a day, 7 days a week. (Benefits are limited outside of the service area.)

Behavioral Health and Substance Abuse
1-800-444-2426
Call the Behavioral Health department anytime, 24 hours a day, 7 days a week, to request covered services that require pre-approval.

24-Hour Nurse Care Line / Blue Care Line^SM
1-888-247-BLUE (2583)
A registered nurse is available 24 hours a day, 7 days a week. (Please do not call this number for Member Service questions.)

Mail Service Pharmacy
1-800-892-5119
If you have prescription drug coverage, call this number anytime, 24 hours a day, 7 days a week, with questions about your Mail Service Pharmacy program or log in or create an account to review your pharmacy benefits.

Media / Public Relations
617-246-4851
If you are with the media and require information or story ideas, please contact Tara Murray, Director of Public Relations.