Need to talk? Call the appropriate number below to get the information you need right away.
Phone: Please see the front of your ID card.
Call our Member Service number Monday through Friday, between 8:00 a.m. and 6:00 p.m. ET (Eastern Time) or visit Member Central to access your account online, where you can:
Lost Member ID Card
Order a new member ID card by calling this number Monday through Friday, between 8:00 a.m. and 6:00 p.m. ET. Create an account or log in to replace your ID card online.
For general inquiries, please contact us at 1-800-262-BLUE (2583).
Physician Selection Service
Find a Doctor (in Massachusetts)
Find participating providers by calling Monday through Friday, between 8:00 a.m. and 6:00 p.m. ET.
Find a Doctor (outside Massachusetts)
Through the BlueCard® program, you can find a participating hospital or doctor outside of Massachusetts or the U.S. by calling this number 24 hours a day, 7 days a week. (Benefits are limited outside of the service area.)
Behavioral Health and Substance Abuse
Call the Behavioral Health department anytime, 24 hours a day, 7 days a week, to request covered services that require pre-approval.
If you want to report a suspected privacy violation, please call 1-866-635-3114.
For general inquiries related to privacy and our privacy practices, please call Member Service at the number on the front of your ID card.
24-Hour Nurse Care Line / Blue Care LineSM
A registered nurse is available 24 hours a day, 7 days a week. (Please do not call this number for Member Service questions.)
Mail Service Pharmacy
If you have prescription drug coverage, call this number anytime, 24 hours a day, 7 days a week, with questions about your Mail Service Pharmacy program or log in or create an account to review your pharmacy benefits.
Media / Public Relations
If you are with the media and require information or story ideas, please contact PR@bcbsma.com.