CONTACT: Jay McQuaide
BOSTON — March 18, 2015 — Blue Cross Blue Shield of Massachusetts has learned that Premera Blue Cross (Premera), a health plan in Washington and Alaska, was the target of a sophisticated external cyber-attack to gain unauthorized access to its technology systems. We are diligently working with Premera now to understand whether any of our members have been affected. We expect to have more information about this in the coming days.
This incident affected personal information in Premera's systems dating back to 2002 for 1) current and former members of Premera across the country; 2) as well as current and former members of other Blue Cross Blue Shield Plans who sought medical care in Washington and Alaska, two states served by Premera. That's because 37 independent, locally operated companies across the U.S. form the Blue Cross Blue Shield system. This affiliation enables our members to have convenient access to the health care they need wherever they are.
The protection of our members' privacy and personal information is of our highest concern. We make every effort to ensure that all personal information maintained by us is secure and safe (see more details below).
Background on Premera cyber-attack
Free credit monitoring and identity protection services
Premera is providing two years of free credit monitoring and identity protection services for any affected individuals through Experian. The services include:
We encourage any member who is concerned that they may be affected to take advantage of the free services provided by Premera. For additional information and resources about the situation, please visit www.premeraupdate.com, or call their dedicated toll-free hotline at 1-800-768-5817.
About Blue Cross Blue Shield of Massachusetts
Blue Cross Blue Shield of Massachusetts (www.bluecrossma.com) is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We are the trusted health plan for more than 30,000 Massachusetts employers and are committed to working with others in a spirit of shared responsibility to make quality health care affordable. Consistent with our corporate promise to always put our 2.8 million members first, we are rated among the nation's best health plans for member satisfaction and quality. Connect with us on Facebook, Twitter, YouTube and LinkedIn.