We renamed and redesigned our Explanation of Benefits, also known as Claim Summary. Now called the Summary of Health Plan Payments, this simpler and easier-to-understand statement shows our members how we process their claims. Members can clearly see what Blue Cross covered, what they owe and who they should expect to bill them. They can also see their deductible information.
We will roll out the new format to our PPO members starting with claims processed the week of March 11th. Other members will start to see the new Summary of Health Plan Payments later in 2013.