FAQs about
GoalGetter

What is GoalGetter?

The GoalGetter mobile app from Blue Cross Blue Shield of Massachusetts is a tool to help users keep track of their progress in a walking or running regimen and reach their personal goals. Research has shown that walking may help enhance overall wellness and heart health.

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How do I begin using GoalGetter?

To start, click on “Settings” to enter your weight and select the appropriate sensitivity level. Next, set your fitness goal (see more info on goals below). Now choose a saved route or enter a new route. A list of completion times the user has taken for any previous route will be displayed. Data can also be sorted by date, time, pace and calories burned.

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How is the data measured/calculated in GoalGetter?

Three primary goal types can be selected: number of steps, miles or calories burned. Calculations for calories are based on distance, time and weight. Distance is based on your GPS movement. Pace is based on Distance and Time. Steps are measured by the number of steps taken by the user.

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Do I have to finish my current goal before starting a new one?

Goals have no set timeframe and can be established simply by resetting the goal date and then the app starts counting from that point.

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How will I know when I reach my established goal?

When your current goal is reached, the user will be notified by a pop-up message saying, “Congratulations. You’ve reached your goal.” The user may then reset the current goal or enter a new one.

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What happens if I receive a phone call/text or leave the application in the middle of a walking/running session?

When hitting the home or lock keys, responding to a text message or phone call, GoalGetter is suspended and will fail to log any additional data for that particular session. Once you return to GoalGetter, you will be prompted with a message asking you if you’d like to continue with your current session.

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Can I listen to music while using GoalGetter?

Yes. Simply make your music selection prior to opening GoalGetter. If you wish to change songs while on a walk or run you will have to leave the GoalGetter app and your session will be interrupted. Once you return to GoalGetter, you will be prompted with a message asking you if you’d like to continue with your current session.

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Why do I keep getting a weak GPS signal message? Will this affect my data?

The GPS signal is only active when the user is outside. Note: If GPS signal is weak, walking calculations will not be completely accurate.

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Even though I’m outside, I received a message alerting me to a weak GPS signal. Is there anything I can do?

Should you have issues with weak signal outside, try clicking on the map (on the pedometer screen) to zero in on your location. This will often (not always) solve this issue.

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When my iPhone goes into sleep/security lock mode the GoalGetter app doesn’t track my progress. What can I do to fix this?

The GoalGetter pedometer screen features a locking capability (upper right hand corner). When locked, GoalGetter will remain active on-screen and the user will not be prompted to enter their security code. The other option is to disable the security function on your iPhone prior to using GoalGetter. Don’t forget to turn it back on when you’re done using GoalGetter! NOTE: Locking GoalGetter when walking/running can also help improve battery life.

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Does GoalGetter work on all iPhone models?

GoalGetter works best on the iPhone models with built-in GPS. It will not be as accurate on the original iPhone or iPod touch, which do not have built-in GPS. All updates are free.

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Is GoalGetter available on other smart phones (e.g. Droid, Blackberry)?

The GoalGetter mobile app is not available at this time for other smart phones.

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