The MyBlue Member App is available to most members. However, the app is not available if you are in the Federal Employee Program (FEP), Blue Benefit Administrators (BBA), Ancillary only, Medicare Advantage or standalone Part D plans, or have standalone dental, vision, or wellness coverage.
No. The app will update automatically.
You can reset your password by clicking on the Forgot My Password link, where you'll have to complete the registration form again.
Yes.
You must first select the year you were born, followed by the day and month.
Yes. You're only required to enter part of your Social Security number. When registering, you must replace the missing
zeroes with the corresponding digits of your Social
Security number. See the example provided below:
If your SSN is: 123456789,
and you see: X000XXX00,
then you should enter: X234XXX89
No. There is no member information stored on the phone. All information is encrypted and secured within a protected database.
Entering a Social Security number is currently needed to register for the app. If you can't provide one, you won't be able to register at this time. If you do have a SSN and it is not registered with Blue Cross, you can call our secure line at 1-888-512-0977 to provide it.
All iOS and Android phones are supported.
- Subscribers and spouses can view information (including the ID card) for dependents with certain disabilities
- Subscribers and spouses can only view their own information, and the information (including the ID card) for their dependents under age 18
- Dependents 18 years and older can only view their own information
No. The Member App is not intended to replace existing Blue Cross Blue Shield of Massachusetts ID cards. The Member App provides you with additional on-the-go information and personalized health information.
You can email a PDF of your Member ID card to your doctors and direct-dial important phone numbers, like Member Service.
For Medical, Vision, and Dental claims, you will only see the latest version of the claim. For claims related to Pharmacy coverage, you will see all past and present versions of the claim.
At this time, you can only view HRA, HSA, or FSA accounts from HealthEquity.
You can see up to one hundred claims over the previous two years. Claims listed include medical, behavioral health, vision, dental, and prescriptions.
You can see your last ten doctor visits and filled prescriptions. NOTE: If you see the same doctor multiple times, or refill a prescription, you will only see the most recent visit or filled prescription.
To get the most accurate information available, please be sure to "allow current location" features within the app, as well enabling location services in your mobile device's web browser. If you are still having trouble finding a provider in your area, you can call our Member App Support Line at 1-888-772-1722.
Our Find a Doctor tool allows you to search for doctors, dentists, and hospitals anywhere in the nation. You will have to enable location services within the browser to ensure you are receiving accurate data.
Yes. These features are intended to provide quick, local results for Massachusetts MRI and Limited Care providers (Be sure to have your location services enabled in both your phone settings, and within the app itself.). If you are out of state and use these features, it will return no results. You can use the Find a Doctor feature that will provide results for these services in your state, or call Member Services for assistance.
Not all of them. The list includes all facilities within 20 miles of your current location, not just ones in your health plan's network. To find a Limited Care or MRI facility in your network, use the Find a Doctor feature or call Member Service at the number on your ID card.
Yes, but you must log into your Member Central account. If you just want to access the general Find a Doctor tool, you will only have the ability to search for doctors, dentists, and hospitals.
You can call our Member App Support Line at 1-888-772-1722.
