Here you will find answers to some common questions about BlueLinks for Providers. For more information, see our user guide.

Registration

How do I register?

Select Register Now on the home page to begin the process. It only takes a few minutes!

What's the difference between a new and existing user?

You would be an existing user if you have a user name and password for one organization and you wish to register for another organization. To avoid having multiple login ids, you can use your existing information to sign up for another BlueLinks for Providers account.

New users are completely new to the site and need to have a user name and password assigned to them.

What's the difference between a pending and registered user?

A pending user is one who has been signed up for BlueLinks for Providers, but not entered his/her registration code. A registered user is the opposite - one who has entered his/her registration code and completed the registration process.

What do I need to register?

To register as a:


What is a PIN?

Your Personal Identification Number (PIN), used in combination with your User Name, is what gets you access to secure information on BlueLinks for Providers. We assign and mail this four-digit number to the portal administrator.

How do I activate my PIN?

Select Sign In on the home page and you will be directed to the PIN Information page. This is where you will enter your PIN and it will immediately activate. (You only have to do this once). You will then have access to all secure information on the site, as well as the ability to add users to your account.

What do I do if I lost my PIN letter?

Call the Provider Self Service Help Desk at 1-800-771-4097 M-F 8:00 a.m. - 5:00 p.m. EST to have your PIN reissued.

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Using my Account

How do I add users to my account?

Once you activate your PIN, you have full access to BlueLinks for Providers. This includes managing users. After you log in, select Manage My Profile from the left-hand navigation. You will see the subhead Administration in bold. Select Manage Users and the User List page will display an entire list of users associated with your account. From here, you can add users.

How do I delete users from my account?

Once you activate your PIN, you have full access to BlueLinks for Providers. This includes managing users. After you log in, select Manage My Profile from the left-hand navigation. You will see the subhead Administration in bold. Select Manage Users and the User List page will display an entire list of users associated with your account. From here, you can remove users.

How do I make other users administrators?

Once you activate your PIN, you have full access to BlueLinks for Providers. This includes managing users. After you log in, select Manage My Profile from the left-hand navigation. You will see the subhead Administration in bold. Select Manage Users and the User List page will display an entire list of users associated with your account. From here, you can designate new users as portal administrators or edit existing users to grant administrative rights.

What users on my account should have administrative rights?

This is really up to you. If there is another person in your practice or facility who is an office staff member, or has administrative duties, they may be a good person to share this responsibility with. It is recommended that you assign administrative rights to at least one other staff member in your office.

What can you do if you have administrative rights?

As administrator, you can add, edit or remove users from your account.

Who should sign the Signatory Agreement? (Billing Agencies only)

The person in your office or facility with signatory rights.

Where can I get a Signatory Agreement? (Billing Agencies only)

During the registration process, there are multiple opportunities to download the signatory agreement. If you have already registered and still need one, go to the Resource Center and navigate to Forms. You will find the Signatory Agreement under BlueLinks Administration.

How do I edit my profile?

From the Manage My Profile left-hand portlet, select Edit My Profile. Here, you can update personal info, change the organization you are working on behalf of, and change your Password, Hint Question, Hint Answer, links and/or eNews subscriptions.

How can I change my Email address?

From the Manage My Profile left-hand navigation, select Edit My Profile. Here, you can update personal info, including changing your Email address.

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Sign-in

How do I sign-in?

Select Sign In on the home page.

What is a registration code?

A Registration Code is a 6-digit number (beginning with RC) that is Emailed to new users once the administrator adds them to the account. These new users need to activate their registration code to complete registration and access the site.

How do I activate my registration code?

On the home page you will see a link on the left side of the screen guiding you to enter your registration code.

What do I do if I lost my registration code?

Contact your administrator to resend your registration code, or call the Provider Self Service Help Desk at 1-800-771-4097 M-F 8:00 a.m. - 5:00 p.m. EST to have your registration code reissued.

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Email/eNews

How do I subscribe to Emails from BCBSMA?

If you have activated your PIN, or registration code, select Edit my eNews Subscriptions from the Manage My Profile left-hand navigation. You can select/unselect the publications we Email to you.

If you have not received/activated your PIN, call the Provider Self Service Help Desk at 1-800-771-4097 M-F 8:00 a.m. - 5:00 p.m. EST to change your subscriptions.

What can I get through Email?

You can subscribe to a number of our publications, including newsletters, FYIs, and general news and updates.

How do I unsubscribe from BCBSMA Emails?

Select Edit my eNews Subscriptions from the Manage My Profile left-hand navigation. You can deselect the publications you no longer wish to receive.

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Passwords

What if I forget my Password?

At the Sign In screen, there's a link that will take you through the process of either remembering or reissuing your Password.

You can also contact your administrator, or call the Provider Self Service Help Desk at 1-800-771-4097 M-F 8:00 a.m. - 5:00 p.m. EST to have it reissued.

Can I change my Password?

At the Sign In screen, there's a link that will take you through the process of reissuing your Password.

You can also call the Provider Self Service Help Desk at 1-800-771-4097 M-F 8:00 a.m. - 5:00 p.m. EST to have it reissued.

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User Name

What if I forget my User Name?

At the Sign In screen, there's a link that will take you through the process of either remembering or reissuing your User Name.

Can I change my User Name?

No. Your User Name is system generated and therefore cannot be changed. It's part of how we identify you in BlueLinks for Providers.

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Help Desk

Who do I call if I can't find what I'm looking for?

Call the Provider Self Service Help Desk at 1-800-771-4097 M-F 8:00 a.m. - 5:00 p.m. EST.

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Privacy and Security

What has Blue Cross done to ensure security?

At Blue Cross Blue Shield of Massachusetts, we respect our provider's and member's right to privacy. Taking steps to promote the security of personal and confidential information transmitted over the Internet is a very serious responsibility. We have given information security the highest of priorities for our web-based transactions with members, providers, and business partners. Personally identifiable information about our members, providers and business partners is not released without permission unless that release is required and in accordance with federal and state laws.

We have combined state-of-the-art technology with industry-best practices in order to provide security for transactions. And although the steps involved in accessing these functions may seem burdensome, we feel that when it comes to your personal information, it is better to use too much caution rather than not enough.

To ensure the utmost privacy, one person per office or facility registers as the primary user. That person is the main contact and has the administrative rights to add, edit, and remove information for others in the organization. We assign a Personal Identification Number (PIN) number only to the primary user. It's a necessary step to protect the privacy of member information. We mail the PIN letter to the address designated by the primary user after we receive the completed BlueLinks Signatory Agreement. The primary user needs to activate the PIN to activate the account. When you register with us, your information is stored in a secure server environment and is protected behind a firewall. The information that is transmitted back and forth is scrambled with the aid of encryption technology. Because of this, we require that your browser be capable of supporting 128-bit encryption. When you are accessing pages on bluecrossma.com, you can tell if you are in a secure area by looking for the "padlock" symbol at the bottom of your browser window.

As Blue Cross Blue Shield of Massachusetts continues to introduce new functionality to this website, including email capabilities, additional features will be introduced to further enhance privacy and security.

Does BSBSMA share my Email address with others?

No we do not. We respect the privacy and confidentiality of all users and do not share this information with anyone.

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Technical

I can't view a PDF.

To view a .pdf file, you must have Adobe Acrobat installed on your computer. If you are unsure of your office security policy regarding downloads, please contact your office administrator or IT department.

If you are still having trouble, call the Provider Self Service Help Desk at 1-800-771-4097 M-F 8:00 a.m. - 5:00 p.m. EST.


I can't view my online training course.


Send an Email to: support@brainshark.com or call your Provider Relations Manager at 1-800-316-BLUE (2583)


When I click a link on the portal, nothing happens.

Some links within BlueLinks for Providers open in a new window (also known as third party websites). If you have a pop-up blocker installed it may be preventing the windows from opening. If this occurs you can temporarily disable your pop-up blocker by holding down the CTRL key when clicking the link.

If you choose to you may add the URL of the third-party site (ex. www.office.webmd.com) to your list of trusted websites. This can be done by selecting (Tools -> Internet Options or Settings -> Pop-up Blockers [or Security]). After adding the URL to your list of trusted sites you will no longer need to hold the Ctrl key to access that particular website. However, you may need to adjust your security level (found within the same section) to allow pop-ups from trusted sites. If you are unsure of your office security policy please contact your office administrator or IT dept.

What are the browser requirements?

All applications listed in the chart below require that JavaScript be turned on.

  Windows Vista

Windows XP SP1

Windows XP SP2

Windows 2000

Mac OS X

Internet Explorer 7+

X

N/A

X

N/A

N/A

Internet Explorer 6+

N/A

X

X

X

N/A

Netscape 7.2+

X

X

X

X

N/A

Firefox 2.0

X

X

X

X

X

Safari

N/A

N/A

N/A

N/A

X

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