My Account
Using My Plan
A HEALTHY ME
Tools & Resources
News & Updates

Contact Us

Want to provide general feedback on our site? Submit your feedback here. For specific questions regarding your plan or coverage, see the Member Service section below.

1099-HC Forms
All 1099-HC forms to eligible subscribers will be post-marked by January 31, 2014. If you have not received a form by the first week of February 2014:

Members
If you have not received a form by the first week of February 2014, please:

  • Login to your Member Central account and click on "Contact Us." From there you can use our secure inquiry form to request a PDF of your MA 1099-HC form to be sent via secure email, or

  • Call Member Service at the number on the front of your medical ID card

FEP Members
If you have not received a form by the first week of February 2014, please:

  • Visit www.fepblue.org, click on MyBlue, log into eService, and click on Contact Us, or

  • Call the FEP member service telephone number on the back of your ID card

Member Service
Visit our FAQs section for answers to many common questions regarding MA 1099-HC tax forms, browser compatibility, changing your address, coverage information, flu facts, and forms. You can also access your account online, where you can:

  • Review your claims and benefits

  • Update your address

  • Change your primary care provider

  • Request a new ID card

  • Submit a question to Member Service using our secure Contact Us feature. Once logged in, follow the Contact Us link at the top right corner of the page. All questions will be responded to within one business day.

You can also call Member Service at the number on the front of your ID card, Monday through Friday, between 8:00 a.m. and 6:00 p.m. ET.

TTY for hearing impaired customers: 1-800-522-1254.

Pay Your Premium
If you purchase your plan directly through Blue Cross Blue Shield of MA you can mail your payments to:
Direct Pay Premium Payments
PO Box 371314
Pittsburgh, PA 15250-7314

Follow BCBSMAservice on Twitter Follow Member Service on Twitter
Have a question? We have answers. Tweet us @BCBSMAservice.

If you have a medical or health-related question, contact your primary care provider or call the Blue Care LineSM toll-free at 1-888-247-BLUE (2583).

Lost Member ID Card
1-800-253-5210

Order a new member ID card by calling this number Monday through Friday, between 8:00 a.m. and 6:00 p.m. ET. You can also replace your ID card online by visiting the My Account section.

Physician Selection Service
Find a Doctor (in Massachusetts)
1-800-821-1388
Find participating providers by calling Monday through Friday, between 8:00 a.m. and 6:00 p.m. ET.

Find a Doctor (outside Massachusetts)
1-800-810-BLUE (2583)
Through the BlueCard®program, you can find a participating hospital or doctor outside of Massachusetts or the U.S. by calling this number 24 hours a day, 7 days a week. (Benefits are limited outside of the service area.)

Behavioral Health and Substance Abuse
1-800-444-2426

Call the Behavioral Health department anytime, 24 hours a day, 7 days a week, to request covered services that require pre-approval.

Privacy
If you want to report a suspected privacy violation, please call 1-866-635-3114.

For general inquiries related to privacy and our privacy practices, please call Member Service at the number on the front of your ID card.

24-Hour Nurse Care Line / Blue Care Line
1-888-247-BLUE (2583)
A registered nurse is available 24 hours a day, 7 days a week. (Please do not call this number for Member Service questions.)

Mail Service Pharmacy
1-800-892-5119
If you have prescription drug coverage, call this number anytime, 24 hours a day, 7 days a week, with questions about the Mail Service Pharmacy program.

Request A Written Cost Estimate
In support of Chapter 224 legislation, you can now request a written cost estimate for the cost of any procedure or treatment in Massachusetts that you are considering. To request an estimate, log in to your Member Central account, select "My Account" and then click on "Request a Written Estimate". Download this checklist to ensure you have all necessary information before requesting an estimate. We encourage you to work with your doctor to get the information required for the estimate.
Also, visit our online cost estimation tools for more information on managing your health care expenses.