24-Hour Nurse Care Line / Blue Care Line
|Blue Care Line|
|A simple call can help provide answers to your medical questions, watch the video below.|
When does your child's slight fever become a serious fever? How can you tell the difference between a sprained ankle and a broken one? Should you be applying ice or heat?
Wouldn't it be nice to have a medical professional available at any time to offer help with questions like these?
Now you can, just by picking up the phone and calling the Blue Care LineSM toll-free at
With the Blue Care Line, you can speak with a registered nurse* 24 hours a day, 7 days a week. Experienced professionals are always available to offer you expert answers to your questions. Simply explain the situation, detail your symptoms, and our nurses will tell you whether you should see your doctor, go to the emergency room, or care for yourself at home.
It's a simple call that could help save a life, or just give you some much-needed peace of mind. And best of all, it's a free service to Blue Cross Blue Shield of Massachusetts members. Why hesitate? The next time you have any questions about your family's health, call the Blue Care Line at
Please remember, the Blue Care Line is for medical questions only. If you need answers to questions about your health care coverage, call the Member Service number on your ID card. Blue Care Line nurses cannot assist you with issues regarding claims, coverage, or referrals.