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Tools and resources to help you make informed choices about your health and coverage options.
Health Care Cost & Quality Tools
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Finding Care

Find A Doctor, Dentist, or Hospital

Login to find a doctor near you or nationwide to get results customized for your plan, or map a doctor or hospital near you. Your secure search also lets you compare up to three doctors, hospitals, and other health care providers based on quality ratings.

Find A Doctor without logging in

Find a Doctor Outside Massachusetts in the National PPO Network Search for doctors, hospitals, and other health care providers outside Massachusetts in the National PPO Network.

Find New England-based Managed Care Providers Outside Massachusetts Search for Primary Care Providers in New England, but outside of Massachusetts.

Find an Alternative Care Provider Search for alternative medicine providers like massage therapists, acupuncturists, nutrition counselors, yoga instructors, and more.

Save Time and Money: Alternatives to the Emergency Room

We're here to help you make better-informed decisions about getting the care you need. Depending on how severe your medical concern is, the emergency room isn't always your best option. Nearby retail clinics and urgent care centers can treat many conditions in less time for less money. See a list of options and how much you can save. Then talk to your primary care provider about the best choice of after-hours or urgent care for you, if you need it.

Based on your symptoms, use the chart below to guide you.

 

Blue Care LineSM
1-888-247-BLUE (2583)

Limited Service Clinics
(For age 2+)

Urgent Care Centers

Description

Speak with a nurse about your treatment options. No waiting in line.

For treatment of non-urgent and other minor concerns without an appointment or referral

For treatment of unexpected medical issues that are not life-threatening, but are serious and should be treated quickly

Cost

No Cost

Low Cost

Moderate Cost

Availability

24/7

Often open 7 days a week with evening hours

Often open 7 days a week with evening hours

Symptom or Service      
Ear Infection X X X
Fever X X X
Dizziness X X X
Flu X X X
Sore Throat X X X
Pinkeye   X X
Animal Bite     X
Burn     X
Back Pain     X
Sprain     X
Stitches     X

Emergency Room—Highest Cost
If you experience any of the following symptoms, go to the nearest hospital or call 911.

  • Heart attack (sudden or severe chest pain)
  • Stroke (numbness in face, arm, or leg on one side; difficulty talking; loss of vision)
  • Severe shortness of breath
  • High fever with stiff neck
  • Coughing up or vomiting blood
  • Cut or wound that won't stop bleeding
  • Possible broken bone
  • Poisoning
  • Stab wound
  • Sudden or severe abdominal pain
  • Trauma to the head
  • Suicidal feelings

Use our Find a Doctor tool to locate a retail clinic or urgent care center near you.

Go to www.bluecrossma.com/findadoctor. Log in to your account (at left). Your plan name and network will display automatically. Then enter what you're looking for:

  • Select "Medical Facility."
  • Click "Specialty" tab.
  • Choose "Urgent Care Centers" or "Clinics, Limited Services."
  • Insert your location.

If you decide not to log in, just click "Find a Doctor without logging in."

  • Select "Medical Facility."
  • Click "Specialty" tab.
  • Choose "Urgent Care Centers" or "Clinics, Limited Services."
  • Insert your location.
  • To determine your network: Locate your plan name (shown at the center top of your ID card), then click the right arrow to choose your network. If you need help finding your network, click "Which network should I choose?"

Verify that your health plan covers care at the location you choose.
NOTE: Outside Massachusetts, services will only be covered if the Blue Cross plan in that state has a contract with the retail clinic or urgent care center.

Also, check Find a Doctor regularly, as new retail clinics and urgent care centers are added all the time.

Directions for Children with Special Needs

For children with special health care needs, understanding how and where to go for the right treatment can be challenging. That's why we've partnered with the Massachusetts Department of Public Health to give you easy access to their resource for parents of children with special health care needs. Get more information now.