Blue Cross Blue Shield of Massachusetts

Rated one of the five best health plans in the nation by the National Committee for Quality Assurance
Paid $9.4 billion in claims
Held administrative expenses to less than ten percent of premiums and premium equivalents
Maintained world-class levels of member and provider satisfaction
Served more than 120,000 members participating in health management programs targeting 25 conditions, including coronary artery disease, breast cancer, diabetes, and chronic kidney disease
The vast majority of the physicians and hospitals in our network have incentive payments linked to performance on quality and efficiency measures
Launched FitBlue^SM, a comprehensive weight management program
Introduced Medicare Advantage and Medicare Prescription Drug plans for seniors
Launched new web-based tools to empower members to adopt healthier lifestyles and become more effective consumers of health care services
Named an Exemplary Employer by the Massachusetts Governor's Commission on Employment of People with Disabilities
Received a Gold Award for "Best Overall Website" from eHealthcare Strategy and Trends
Jump Up and Go!^SM serves 120 middle schools in 70 communities across Massachusetts
2,730 Blue Cross Blue Shield of Massachusetts associates donated more than 14,000 hours of volunteer service to organizations and communities across the state