Blue Cross Blue Shield of Massachusetts Annual Report 2006
Collaboration Benefits All is the 2006 annual report for Blue Cross and Blue Shield of Massachusetts, Inc. and its subsidiary, Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc.
- Rated one of the five best health plans in the nation by the National Committee for Quality Assurance
- Provided incentive payments based on quality, efficiency, and technology measures for 99 percent of primary care physicians, 93 percent of hospitals, and 82 percent of specialists
- Received the prestigious Innovation and Excellence in Health Information Technology Award for our efforts "to meet the challenge to transform health care" from America's Health Insurance Plans Foundation
- Awarded the Highest Customer Satisfaction within the health care industry by the Service Quality Measurement Group
- Maintained world-class member and provider satisfaction
- Held administrative expenses to less than 10 percent of premiums and premium equivalents
- Paid $10.6 billion in claims
- Three out of four Blue Cross Blue Shield of Massachusetts employees participated in BlueCrew, our corporate volunteer program