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New: Summary of Health Plan Payments

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We've redesigned our Explanation of Benefits (also called Claim Summary) to make it easier for you to see how your claims have processed. The new, easier-to-understand form is now called the Summary of Health Plan Payments and shows you at a glance:

  • What has been covered
  • What you owe
  • Who will bill you for any balances due
  • How much you've contributed toward your deductible, and if you've reached it

PPO members: the new statement started with claims processed the week of March 11, 2013. HMO members: look for the new Summary of Health Plan Payments later in the year.

You can always check the status of a claim anytime on Member Central.