Care Management Programs
Program/Resource What It Is
Care Concierge Personalized, One-on-One Health Guidance

The Care Concierge team is ready to:
Help you make better-informed health decisions
Support you with a diagnosis you've received
Guide you through our available wellness programs and resources

Our team of dedicated nurses is always ready to help, and it's included in your plan at no additional cost to you.

Call Care Concierge at the number on your Blue Cross Blue Shield of Massachusetts ID card, Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
Care Management Taking a call from a care management program connects you to a nurse coach who supports you and encourages you to take control of your health. He or she will also partner with you to set actionable goals, address barriers to care, and develop a road map toward improved health.

Your Blue Cross Nurse Coach Can:
Help you better understand your health, treatment options, and doctor's treatment plan.
Provide resources to help you make informed decisions about your health care.
Inform you on how to manage your health day by day.
Work with your health care team, on your behalf, to coordinate your care.
Help you get the most from your Blue Cross benefits.
Connect you to local resources that offer additional support.

Want to get started? Contact us directly at 1-800-392-0098.